Terms and Conditions​ Terms and Conditions​ 1. Definitions For the purposes of these Terms: ‘We’ and or ‘Us’ means ECS Safety & Training who will provide you with the courses/training your ordered. ‘You’ means the customer receiving the courses or the person that has booked the course. ‘Enrol’ means the process of enrolling, booking or …

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Terms and Conditions​

ISO Certificates

Terms and Conditions​

1. Definitions

For the purposes of these Terms: ‘We’ and or ‘Us’ means ECS Safety & Training who will provide you with the courses/training your ordered. ‘You’ means the customer receiving the courses or the person that has booked the course. ‘Enrol’ means the process of enrolling, booking or ordering a course and the term Enrolment shall be construed accordingly. If you order via the website this will involve you completing the relevant Order form on the website, giving us your personal information and submitting the details to us. You can also order by telephone giving us your payment details and agreeing to proceed with purchase. Phone calls are not recorded where credit card details are taken. Existing commercial customers may avail of a 30-day account based on providing a PO (purchase order) number, accounts must be kept up to date to avail of this service.

2. Provision of Courses

Once you have booked you will receive confirmation of your booking and it will be delivered to you as per this confirmation. This confirmation is automatic for online bookings and usually within an hour for all others. ECS Safety & Training reserve the right to deliver course materials in any format. ECS Safety & Training reserve the right to cancel a training course. If the course is cancelled, ECS Safety & Training will make contact with the client or client representative and rebook the participant into a future course. If the dates of the rebooked (further) course does not suit the clients the course fee will be fully refunded to the entity that paid the original course fee.

3. Course Fee

The course fee covers all charges including documentation, administration, certification and moderation. Certain instructor courses will include lunch, information on lunch will be provided in your booking form.

4. Classroom delivery only

For class-based training, should there be insufficient numbers to run this course at the dates booked learners will be moved to the next available dates. ECS Safety & Training reserves the right to change course dates and delivery times without any prior notification or agreement. If dates do not suit, we will endeavour to arrange dates that suit or ECS Safety & Training will provide a refund.

5. Online course Terms and Conditions only

Once your name has been confirmed you will be directed to the suite of courses. All course(s) that you have a licence for will appear in the ‘Your Courses’ section. Other courses are available to purchase from the purchase page by clicking the ‘More Courses’ tab.

To commence with your course, click the ‘Open’ button to the right of the course description where you will be presented with a welcome video. The courses have a series of modules, and videos, usually with questions at the end. Each module has a required pass percentage that must be achieved to complete the course and access a certificate which you can download.

Note: You will get three chances to achieve a pass on each module which you are able to reset online yourself. Should you fail a module more than three times you will then have to contact your ECS Safety & Training or business admin to arrange a module reset (unlock). There is a maximum of three module resets per course are allowed. If after three module resets another module is failed, then the course will be permanently locked (failed). If you fail a course, you will have to purchase another course licence and restart.

After a course is successfully completed, a ‘Get Your Certificate’ button will become available. Use this to download your certificate in PDF format. All certificates are saved to your account and can be re-downloaded at any point from your profile page. Any practical’s required to complete your chosen course and receive your full certificate will upon completion of your theory course be arranged by ECS Safety & Training via your email provided to us on your profile page.

ECS Safety & Training and e-Learning Partner - Refund & Cancellation Policy for online courses only.

If technical problems stop, you from accessing the content you have purchased our support team will try to help you resolve the problem. You are required to have sufficient and functioning internet connection and equipment to enable you to view video files delivered over the internet. Providing you have the required connection and equipment, and we are unable to resolve the problem for you, you will receive a full refund. Any used content is that for which a course certificate has been issued will not constitute a refund.

We may approve a refund request provided the student meets the following requirements:

  • All students must notify us in writing their desire to cancel a course within 24hrs after paying for a course online to bookings@ecs-safetytraining.ie as long as the course has not been entered or completed.
  • Online courses cannot be transferred to another student.

6. Your Rights to Cancel

Cancellation/Refund conditions/arrangements.

Cancellations must be made in writing to bookings@ecs-safetytraining.ie and reach the ECS Safety & Training prior to the start of a course subject to the following:

  • 10% of the full course fee will be charged on cancellations received from date of booking up to 15 calendar days of the start date.
  • 50% of the full course fee will be charged on cancellations received between 14 and 6 calendar days of the start date.
  • Regrettably no refunds / cancellations can be made within 5 days before the start date of the course; you can however transfer to another date provided you contact ECS Safety & Training in writing at least 48 hours prior to course start date, excluding bank holiday, Saturday and Sunday

If you cancel your course in accordance with these terms, a refund will be made to you, using the same method as you made your original payment. No refunds will be provided if Point 5 (above) requirements are not met. Refund credits may take up to 30 days from date of written request and accepted refund. All tuition fees are non-refundable once the original course date commences.

No fee will be returned to the client in the event that client does not attend on the day of training and has not notified ECS Safety & Training. Participants should be in the training venue at least 15 minutes before the notified course start time. Participants who are late for a course by more than 15 minutes will not be permitted on the course.

All course materials and exam fees (if applicable) are included in course fees. If participants are required to bring any further course materials they will be informed in advance of the course.

7. Course Study Timeframe

The time allowed to complete each course is detailed on this website, this includes projects. Extension to this time may be requested in exceptional circumstances but are allowed at the sole discretion of ECS Safety & Training. There may be additional charges for time extensions. All students who do not complete courses in the timeframe listed on this website, may be completely removed from the Active student list if no formal extension has been approved by ECS Safety & Training. If you have been removed from the Active student list, then you may be liable for complete re-enrolment and full course payments again upon reactivation.

8. Quality

We will provide the courses in accordance to each course description as detailed on our website. All representations, warranties and / or commitments not expressly set out in these Terms and Conditions (whether implied by law, conduct, statute or otherwise) are hereby excluded to the maximum extent permissible at law. We reserve the right to reformat any course material and website information at any time.

Safe Pass Cards
It can take 6-8 weeks for a card to be fully processed. In the interim you will receive a letter of confirmation stating the date of attendance and the instructor name, this letter can be used in the meantime as proof of course completion. The Safe Pass card will be posted to attendees in the envelope which has addressed by the participant, it is your responsibility to put your address on the envelope, ECS Safety & Training will not take any responsibility for cards that are sent to the wrong address or lost in the post. If you do not receive your safe pass card you must notify ECS Safety & Training within a reasonable time frame up to 10 weeks.

9. Complaints

In the event you are not satisfied with any aspect of your purchase please contact us in writing stating in what respects you are not satisfied and where you feel the content did not match the published contents as displayed on our website. If a refund is agreed you must return all training material, certification and agree not to make copies of said material.

10. Our Obligations to You

The exclusions and limitations of liability contained in these Terms and Conditions do not apply to: Any loss or damage resulting from death or personal injury caused by our negligence; Loss or damage arising from fraudulent misrepresentation; or Any other losses which may not be excluded or limited by law. In the event of a Postal Dispute or other such events which are beyond our reasonable control we shall make every reasonable effort to get your course to you as soon as is practical.

In no event shall we be responsible to you for any loss of profits, loss of earnings, loss of anticipated savings, loss of revenue or loss of goodwill that you may suffer. Further, in no event shall we be liable to you for indirect or consequential losses that you might suffer. Our maximum aggregate liability to you for any claim is limited to the amount of the course fee paid.

11. Your obligations to Us

In accordance with Copyright Law you are not permitted to reproduce or modify any part of a course, store it in a retrieval system or transmit it in any form by any means – electronic, mechanical, photocopying, recording or otherwise without the prior written permission of ECS Safety & Training.

12. Acceptance of Terms & Conditions

When you enrol for a course with ECS Safety & Training whether it be by telephone, post or online it is a condition of all enrolments that you have read, understood and accepted these Terms & Conditions.

13. General

These terms and governed by and shall be construed in accordance with Irish Law. Any dispute arising between us under or in connection with these Terms shall be subject to the non – exclusive jurisdiction of the Irish courts. These Terms constitute the entire agreement between us in relation to the provision by us to you of a course and they replace and supersede any prior arrangements between us in relation to the publication.

You acknowledge that you are not relying on any statement made by us or any of our representatives with regard to the course other than those expressly set out in these Terms.